all the things
ux + ixd + ia + content strategy + online marketing + dev + visual design * #becauseawesome
Tuesday, November 29, 2011
UX Changes: What Happened to My Mail?
A cry for help in the face of confusion on logging into the new Gmail interface: "Mom, come here. What happened to my mail?"
Why is it different?
Where did things go?
Are my things okay?
How do you help your users through uncertainty when you are working to make things better?
How do you make sure you are making improvements, and not making things worse?
What questions would you ask your users if you are changing the things they use everyday?
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#ux #changes #alarm #makingthingsbetter
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