Tuesday, December 27, 2011

Defining Expectations = Defining Success

Close to tying a bow on a project and declaring it done.

So, how will we know we succeeded?

This time, teams on all sides defined expectations well. We didn't know exactly where we were going, but we had a compass to guide us, and we carved markers along the way.

Now, we're there -- and we know it was successful.

-- Expectations met and exceeded.
-- Agreed on standard #UX deliverables, which were reviewed and tested along the way, tweaked, signed and sealed.
-- Unpredicted deliverables were added and approved, as needed and as time allowed.

Handshakes and smiles: Phase 2 to come.

It should always go like this.

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