Friday, August 26, 2011

UX Fail: Error Messaging Hall of Shame -- Three All-Star Entries

Mistakes happen. They are part of life. When you make one, gracefully apologize as quickly as possible.

The same goes for UX mistakes. When something goes wrong, you can either:

a. Politely smooth the experience, with helpful error messages
b. Make a bad thing worse, with rude and uninformative error messages.

Here are three all-star entries in the #uxfail #errormessaging #hall of shame. I know you can do better.

1. In this example, if what they mean is "no support for mobile,"  they should say so -- in plain words. Otherwise, it sounds like they are telling me I need a sub-dermal chip implant:

2. This error message from Facebook is repetitive and redundant, and says the same thing over again:

3. In this Facebook glitch, the error message might as well just come out and say, "we are tech geeks and you are not"

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