The same goes for UX mistakes. When something goes wrong, you can either:
a. Politely smooth the experience, with helpful error messages
b. Make a bad thing worse, with rude and uninformative error messages.
Here are three all-star entries in the #uxfail #errormessaging #hall of shame. I know you can do better.
1. In this example, if what they mean is "no support for mobile," they should say so -- in plain words. Otherwise, it sounds like they are telling me I need a sub-dermal chip implant:
2. This error message from Facebook is repetitive and redundant, and says the same thing over again:
3. In this Facebook glitch, the error message might as well just come out and say, "we are tech geeks and you are not"